Digital Turns
Turn generation from kiosks, web, mobile app, or WhatsApp. The customer chooses the service and receives their turn instantly with real-time notifications.
KioskWebMobile AppWhatsAppQR
Join the digital revolution — Contact us for more information
#1 Queue Management Platform in LATAM
Transform the experience of customer service
Queue management, digital turns, online appointments, and real-time analytics. Reduce wait times by up to 40% and increase customer satisfaction.
+500K
Tickets processed/month
99.50%
Guaranteed uptime
6
Countries
app.fluyapp.com/analytics
Analytics - Tickets
Sucursal Centro - Enero 2026
JG
Total Tickets
12,847
↑ +12.5%
Tiempo Espera
4.2 min
↓ -18.3%
Tiempo Atencion
8.7 min
↓ -5.1%
Satisfaccion
94.2%
↑ +3.2%
Tickets por Mes
Creados Atendidos
Ene
Feb
Mar
Abr
May
Jun
Jul
Ago
Sep
Oct
Nov
Dic
Top Agentes
1
Maria G.342
2
Carlos R.318
3
Ana L.295
Por Servicio
Caja General 60%
Prestamos 28%
Consultas 12%
Leading companies trust FluyApp
Features
Everything you need for exceptional customer service
From turn generation to results analysis, FluyApp covers the entire service cycle.
Online Appointments & Bookings
Scheduling with visual calendar, automatic confirmation, and reminders via WhatsApp and email.
Reduces no-shows by 60%
Integrated Video Calls
Remote service via video with recording, screen sharing, and virtual waiting room.
Ideal for banking & healthcare
Real-Time Analytics with AI
Dashboard with live KPIs: wait times, agent productivity, rankings, trends, and predictions powered by artificial intelligence.
Live KPIsAI PredictionsRankingsExcel/CSV
NPS Surveys
Measure satisfaction with automatic post-service surveys. Analyze by agent, service, and branch.
94% average
WhatsApp & Notifications
Automatic turn alerts, appointment confirmations, and surveys via WhatsApp Business API, SMS, and push.
Instant delivery
Digital Signage
Turn call displays, digital billboards, and customizable signage for your branches.
Full customization
Ecosystem
One platform for your entire customer service operation
Beyond queues: FluyApp unifies in-person, remote, and digital channels in a single platform, with AI, BI, and production-ready integrations.
Omnichannel Contact Center
A single inbox for WhatsApp, Telegram, Facebook Messenger, Instagram, web chat, and email. The same conversation follows the customer across channels, with full history, queue-based routing, and SLAs.
WhatsApp BusinessTelegramMessengerInstagramWeb ChatEmail
AI Chatbots & Agents
Conversational flows built on generative AI (LangGraph) that resolve FAQs, qualify leads, book appointments, and escalate to the right human when the conversation requires it.
Generative AI24/7 FAQSmart escalationKnowledge base
Self-Service Kiosks
Native desktop app for kiosks (Windows and Linux). Turn generation via touch, QR, ID card, or barcode reader. Fully configurable branding and flows per branch.
TouchQROffline-resilientPer-branch branding
Multi-Entity & Multi-Branch
From a single point to hundreds of branches across multiple countries. Entity → branch → department → service hierarchy, with centralized roles, licenses, and permissions.
Multi-countryLicensingRoles & permissionsHierarchies
BI Reporting & Export
Prebuilt reports: tickets per queue, per counter, per agent, hourly traffic, wait and service times. Export to Excel, CSV, and Parquet with date and branch filters.
Prebuilt reportsDrill-downExcel / CSV / Parquet
Workforce Management
Counters, agents, and categorized statuses (available, serving, break, lunch, internal task). Rankings, productivity, SLAs, and real-time auditing.
CountersStatusesCategorized breaksRankings
APIs & Integrations
REST APIs, real-time webhooks, and SDKs. Connect with Salesforce, HubSpot, SAP, Dynamics, Power BI, and any CRM, ERP, or BI in your current stack.
RESTWebhooksSDKCRM / ERP / BI
Audit, Security & Compliance
Immutable logs, multi-level JWT, httpOnly cookies, encryption in transit and at rest. Designed for banking, government, and healthcare requirements.
Audit logMulti-level JWTGDPRBanking & healthcare
Platform tour
This is what FluyApp actually looks like, today
Each module in action, exactly how our customers use it every day: omnichannel inbox, AI flows, kiosk, global schedule, and digital signage.
01 / 05
Omnichannel inbox
All your customer conversations in one place: WhatsApp, Telegram, Messenger, Instagram, web chat, and email, with AI suggesting responses and auto-assigning to the right queue.
- Unified view with channel badges per conversation
- AI-powered reply suggestions and templates
- Queue SLAs, tags, internal notes, and transfers
- Slack / Linear-style keyboard shortcuts
app.fluyapp.com/inbox
T
W
T
I
F
Buscar
Todos 42Mios 12
MG
WMaría Gómez
2m¿Me confirman el horario de la cita?
CR
TCarlos Rivas
8mGracias, perfecto.
AL
IAna López
14mNecesito asesoría para un préstamo
PM
LPedro Mena
22mBot: te conecto con un agente
LS
FLaura Salas
1hAdjunto la foto de mi cédula
DF
WDiego Fernández
2h¿Horarios sábado?
MG
WMaría Gómez
WhatsApp · +507 6123-4567
AbiertaSLA 4:12
Hola, ¿me confirman el horario de la cita para mañana?10:42
IA · Agente FluyBot
Tu cita es mañana 23/04 a las 10:30am, sucursal Obarrio. ¿Deseas confirmarla?
Sí, confírmala por favor.10:43
¡Listo María! Cita confirmada. Te envío recordatorio 1h antes 🙌10:44 ✓✓
Sugerencia IARecordar documento requerido
Escribe una respuesta…/plantillasEnviar
02 / 05
AI flow builder
Design, test, and publish chatbots visually. Wire generative AI blocks, conditions, API calls, and human escalation. Live metrics per node included.
- Drag-and-drop canvas with connectors and auto-layout
- AI (GPT), API, condition, transfer, and end nodes
- Copilot that suggests improvements and fallbacks
- A/B evaluation and simulation before publish
app.fluyapp.com/flows/bienvenida-ia
100%Auto-layout
Probar con IAPublicar
Inicio
Cliente escribe
Pregunta IA
GPTClasificar intención y entidad
Agendar cita
POST /appointments
Responder FAQ
Base de conocimiento
Transferir
Agente humano
Nodo seleccionado
Pregunta IA
Modelo: GPT-4o
Tasa aciertos94.2%
Latencia P95412ms
Cost/msg$0.008
Copilot
Sugiere agregar un fallback si la confianza < 0.7
03 / 05
Self-service kiosk
Native desktop app for kiosks at your branches. The customer picks a service, identifies themselves, and gets a turn in seconds. Branding, languages, and flows configurable per branch.
- Touch screen with services, QR, ID card, or barcode
- Priority queues, accessibility, and multi-service journeys
- Offline-resilient mode and auto-updates
- Pre-booked appointment and QR check-in flow
kiosk.fluyapp.com · Obarrio
En línea09:42 · mar 23 abr
Bienvenido
¿En qué te ayudamos hoy?
Toca el servicio que necesitas
📱
Tengo cita
Escanear QR
🪪
Identifícame
Cédula o RUC
♿
Asistencia
Atención prioritaria
04 / 05
Global appointments calendar
A single calendar view to coordinate appointments and video calls across branches and agents. Week, day, and Kanban views, filters by service and branch, per-agent availability.
- In-person, phone, and video appointments
- Drag-and-drop, per-agent availability rules
- Automatic reminders via WhatsApp, SMS, and email
- Google Calendar and Outlook integration
app.fluyapp.com/global-calendar
Agenda global · Semana 17
8 sucursales · 42 colaboradores
SemanaAgendaKanban
Todas las sucursalesBancaPréstamosVideollamadaSalud
Lun 20
Mar 21
Mié 22
Jue 23
Vie 24
Sáb 25
09:00
Asesoría banca
MG09:00
Consulta médica
PM09:00
Consulta express
JP09:00
10:00
Préstamo personal
AL10:00
Laboratorio
LS10:00
11:00
Videollamada
CR11:00
Trámite cedulación
DF11:00
12:00
Firma contrato
MG12:00
13:00
Video · María G.
MG13:00
14:00
Presencial Video Prioritario28 citas hoy · no-show 6%
05 / 05
Digital signage
Screens for your waiting rooms that call the next turn, display corporate announcements, videos, and campaigns. Controllable by entity, branch, and schedule.
- Turn calling with voice, sound, and animation
- Playlists with images, videos, and tickers
- Multi-screen per room, time-slot scheduling
- Connect Windows, Linux, and browser players
signage.fluyapp.com · Sala Principal
Sucursal Obarrio09:42:15
Ahora atendiendo
A-047
Ventanilla
03
María G.
Siguiente
A-048
Vent. 01
Siguiente
B-012
Vent. 04
Siguiente
A-049
Vent. 02
Siguiente
C-003
Vent. 05
NUEVOAbre tu cuenta digital en 3 minutos · Cashback 5% en marzo · App móvil disponible en iOS y Android
En espera
23
Espera prom.
3:42
Atendidos hoy
147
Platform
Analytics dashboard and real-time monitoring
Visualize every metric of your operation. From average wait time to individual agent performance.
app.fluyapp.com/analytics
Analytics - Tickets
Sucursal Centro - Enero 2026
JG
Total Tickets
12,847
↑ +12.5%
Tiempo Espera
4.2 min
↓ -18.3%
Tiempo Atencion
8.7 min
↓ -5.1%
Satisfaccion
94.2%
↑ +3.2%
Tickets por Mes
Creados Atendidos
Ene
Feb
Mar
Abr
May
Jun
Jul
Ago
Sep
Oct
Nov
Dic
Top Agentes
1
Maria G.342
2
Carlos R.318
3
Ana L.295
Por Servicio
Caja General 60%
Prestamos 28%
Consultas 12%
Intelligent analytics with AI predictions
Our Analytics V3 system uses artificial intelligence to predict trends, identify bottlenecks, and automatically optimize agent allocation.
- Real-time KPIs: tickets, times, satisfaction
- Drill-down by entity, branch, department, and service
- Multi-branch comparative charts
- Demand predictions with AI
- Export to Excel, CSV, and Parquet
- Agent rankings with gamification
app.fluyapp.com/analytics
Analytics - Tickets
Sucursal Centro - Enero 2026
JG
Total Tickets
12,847
↑ +12.5%
Tiempo Espera
4.2 min
↓ -18.3%
Tiempo Atencion
8.7 min
↓ -5.1%
Satisfaccion
94.2%
↑ +3.2%
Tickets por Mes
Creados Atendidos
Ene
Feb
Mar
Abr
May
Jun
Jul
Ago
Sep
Oct
Nov
Dic
Top Agentes
1
Maria G.342
2
Carlos R.318
3
Ana L.295
Por Servicio
Caja General 60%
Prestamos 28%
Consultas 12%
app.fluyapp.com/realtime
Monitor en Tiempo Real
Sucursal Centro - En vivo
En vivoActualiza en 15s
En Espera
23
En Atencion
8
Atendidos Hoy
147
Espera Prom.
3:42
Estado de Agentes
MG
Maria G.
Atendiendo
A-0475:23
CR
Carlos R.
Atendiendo
B-0122:11
AL
Ana L.
Disponible
-0:45
PM
Pedro M.
Almuerzo
-12:30
LS
Laura S.
Atendiendo
A-0488:15
DF
Diego F.
Atendiendo
C-0031:05
SV
Sofia V.
Disponible
-1:20
JP
Juan P.
Atendiendo
A-0493:47
Cola de Espera
A-050Caja General
2:15
A-051Caja General
1:42
B-013PrestamosPRIORITARIO
1:10
A-052Caja General
0:55
C-004Consultas
0:30
Real-time monitor of your operation
Watch live the status of each agent, the waiting queue, and service times. Receive automatic alerts when times exceed configured thresholds.
- Live view of agents and their statuses
- Waiting queue with priorities and times
- Automatic SLA alerts
- Configurable auto-refresh every 15-60 seconds
- Simultaneous multi-branch view
- Push notifications for supervisors
How it works
From digital turn to actionable insight in 4 steps
01
Customer takes a turn
From kiosk, web, app, or WhatsApp. Chooses service and receives their number.
02
Live monitoring
The system assigns priorities and shows real-time status to supervisors.
03
Agent serves
In-person, video, or chat service. With notes, transfers, and follow-up.
04
Analyze and optimize
Metrics, rankings, AI predictions, and NPS surveys for continuous improvement.
Agent Experience
Happy agents, even happier customers
An intuitive interface your agents master in minutes. No complex training, no friction. Just smooth service and immediate results.
app.fluyapp.com/module
Sucursal
Centro Principal
Actualizado
2 min
Atendiendo
MG
A-042
Carlos Mendoza
Caja General · Turno presencial
3:22
Tiempo atendiendo
Documento
8-901-2345
Teléfono
+507 6XXX-XXXX
Temas y Notas
Consulta saldoActualización datos
Cliente solicita actualización de dirección y consulta de saldo de cuenta corriente...
Mensajes
Buenas tardes, necesito actualizar mi dirección
Por supuesto, le ayudo con eso
Cancelar
Transferir
Finalizar Atención
1
Intuitive interface
Designed so any agent can start serving from day one without training.
2
Everything on one screen
Customer info, history, notes, and quick actions without switching windows.
3
One-click actions
Call, serve, transfer, or finish a turn in a single tap.
“Since we started using FluyApp, my agents serve with a smile. The tool is so easy that they feel confident and productive from day one.”
GO
Operations Manager
Financial sector company
2 min
Average onboarding time
96%
Agents satisfied with the platform
Proven results
Real impact on your operation
Our clients report significant improvements within the first 90 days of implementation.
-40%
Reduction in wait time
Average across all our clients
+35%
Increase in productivity
More tickets served per agent
94%
Customer satisfaction
Measured with automatic NPS surveys
< 5min
Implementation time
From registration to first turn
Frequently Asked Questions
We answer your questions
What is a queue management system?
A queue management system (QMS) is a technological solution that organizes and optimizes the flow of customers at branches and service points. FluyApp digitizes the entire process: from turn generation to service, with real-time metrics.
How does FluyApp work?
The customer takes a digital turn (from kiosk, web, or WhatsApp), waits for their call monitored in real time, is served by an optimized agent, and can rate their experience at the end. Everything is measured with advanced analytics.
Does FluyApp integrate with WhatsApp?
Yes. FluyApp integrates WhatsApp Business API to send automatic turn notifications, appointment confirmations, reminders, and satisfaction surveys directly to the customer's phone.
How much does it cost to implement FluyApp?
FluyApp offers flexible plans based on the size of your operation. Contact us for a tailored quote based on your needs: number of branches, counters, ticket volume, required channels and deployment model (SaaS or self-hosted).
What type of reports and analytics does it offer?
FluyApp offers real-time analytics and prebuilt historical reports: tickets per queue/service, tickets per agent and per counter, hourly traffic distribution, wait and service times, rankings, and AI predictions. Everything exportable to Excel, CSV, and Parquet with date and branch filters.
Does FluyApp include an omnichannel contact center?
Yes. FluyApp unifies the most-used digital channels in LATAM in a single inbox: WhatsApp Business API, Telegram, Facebook Messenger, Instagram, web chat, and email. Messages are routed to queues, assigned to agents, and keep full customer history regardless of the channel.
Does FluyApp include chatbots or artificial intelligence?
Yes. FluyApp includes conversational agents with generative AI built on LangGraph. They resolve FAQs 24/7, qualify leads, book appointments, and escalate to the right human agent when needed — configured from your company's knowledge base.
Does it integrate with my CRM, ERP, or Power BI?
Yes. FluyApp offers REST APIs, real-time webhooks, and official SDKs. It connects with Salesforce, HubSpot, SAP, Microsoft Dynamics, Power BI, and any proprietary system exposing an HTTP API or supporting webhooks.
Can I manage multiple branches or companies from one account?
Yes. FluyApp is designed as a multi-entity and multi-branch platform: a single administrator can control multiple entities (companies), each with its own branches, departments, and services, with licenses, roles, and permissions centralized by hierarchy.
What channels are supported for turn generation?
Customers can take a turn from self-service kiosks (native Windows and Linux app), a public web portal, mobile app, WhatsApp, and dynamic QR codes. Online appointments are booked from a visual calendar with automatic confirmations and reminders.
Blog
View allLatest articles
Guide8 min read
What is a Queue Management System (QMS) and why does your company need it?
Discover how a Queue Management System transforms the customer experience, reduces wait times, and optimizes your branch operations.
February 5, 2026Read article
Strategy6 min read
7 Proven strategies to reduce wait times at branches
Learn the best practices used by leading companies in LATAM to reduce wait times and improve the customer experience at their service points.
January 28, 2026Read article
Comparison5 min read
Digital tickets vs. traditional queues: The definitive comparison
A complete analysis of the advantages of digital tickets over traditional physical queues. Data, metrics, and real cases that demonstrate the impact.
January 15, 2026Read article
Start transforming your customer service today
Contact us for a personalized demo and discover how FluyApp can transform your customer service. We reply within 24 hours.
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Let's talk about your project
Our team will help you find the perfect solution for your operation. We respond within 24 hours.